Cycles U.S. respects your privacy, and as such all customer data collected is kept secure, confidential, and is protected against unauthorized access. We do not sell, trade, rent, lease, or loan personal information about you to any third party. The information you provide is used to process your order, make contact if we have questions about your order, and to assist us in making your overall experience with us the best it can be. At times, we will use your contact information to alert you to specific product information or marketing opportunities. Should you wish to not receive such communications from us, please feel free to contact us and we will immediately remove your name from such communications.
By purchasing a Cycles U.S. product, you understand and assume complete responsibility and risk for:
- Reading, understanding and following all instructions, warnings, cautions and
safety information. If the item is to be used by a minor, it is the adults responsibility
to ensure these guidelines are understood.
- Proper assembly, service and maintenance of all items by an adult. In addition, you
are instructed to utilize a trained, professional bicycle technician as necessary, to
ensure all items are in proper working order before use.
- The need to wear all of the appropriate protective safety gear and clothing while using
By making purchases on this website, you understand that there are certain risks involved with building and riding bicycles. These risks include, but are not limited to, serious injury and/or death. You freely agree that the use of the items sold herein is undertaken at your sole risk, and that Cycles U.S., it's manufacturers, and its distributors shall not be liable for any claims for personal injuries, wrongful death or damages (including property damages), in any way, arising out of or connected to your use or anyone else's use of the aforementioned products, or the negligence of Cycles U.S., its manufacturers, and/or its distributors. You freely agree to assume full responsibilities for the risks involved.
Important Safety Guidelines:
By purchasing a Cycles U.S. product, you agree to abide by the following safety guidelines:
SAFETY FEATURES - Keep in mind that the nature of custom bike building may exclude some safety features typically found on pre-assembled, mass market bicycles (i.e. reflectors). While most customers believe omission of these items enhances the design of their custom bicycle, be advised that we do offer these items for sale. Cycles U.S. is not responsible for any accidents or injuries that occur as a result of your decision to include or not include these items in your custom build.
RIDING - Due to their unique shape and size, custom bicycles do not handle like other types of bicycles. Please make sure to familiarize yourself with your bicycle, how it works and practice riding it in a safe area away from traffic or distractions before taking it out on busy streets. Always wear an approved helmet and safety gear while riding and obey traffic signs and laws.
ASSEMBLY - While some minor assembly may have occurred prior to shipping our complete bikes and bike kits, please keep in mind that all of the assembly should be carefully checked prior to riding. Although assembly for most bikes only requires a basic mechanical skill level and a limited number of fairly common tools, there are certain aspects of bike assembly that are critical to making your bike function properly and operate safely. Please be sure to consult a trained bicycle professional if you have any questions or concerns about properly assembling your new bike.
Payment Methods Accepted:
Cycles U.S. accepts the following forms of payment:
Credit Cards - Visa, Mastercard, American Express and Discover
Paypal - Your will automatically be linked to the Paypal payment website during checkout if you choose this option
Money Orders - Domestic Only please
Bank or Cashiers Checks
Personal Checks - Returned check fee is $25
Please contact our customer service department for details
Cash (although sending cash through the mail is not advised)
Although rare, the final cost billed may be slightly different from that illustrated on your online invoice due to impact of applicable taxes or updated shipping costs (typically applicable to larger/heavier items).
California residents will be charged 8.75% sales tax. These tax rates are subject to change as applicable.
For U.P.S. ground orders, the delivery of your order may take from one to seven business days, or more depending on your location (i.e. outside domestic U.S. or International). Shipping on or near holidays may also add time to delivery. Expedited services such as priority mail, next day, 2 day or 3 day service are offered for an additional charge however since bike parts tend to be large and heavy they are often very expensive
We do our best to ship your order within 48-72 hours of receipt (not including weekends). All outgoing orders will be shipped by either U.P.S. ground or U.S.P.S. mail at our discretion (postal service is typically used for non-domestic U.S. shipments and International shipments), unless special instructions are provided. Please note that we require a street address for all shipments - no P.O. Boxes please.
- please call for details.
We endeavor to keep all of our items in stock and ready to ship, however, inventory on hand may vary. On rare occassions, even when an item is shown on our website as in stock, some items ordered may not be available.
Sorry but due to the volume of orders we get we do not accept backorders. All merchandise is shipped directly from our West Coast warehouse. If an item you requested is out of stock, your order will ship without it, you will not be charged for it and it will not be backordered.
U.S. Shipping Charges:
(Continental 48 States - Alaska, Hawaii or International Customers Please Call for Rates):
Order Value 0-$24.99 $25-49.99 $50-99.99 $100-129.99 $130-$229.99
Shipping $9.99 $12.99 $16.99 $19.99 $22.99
Orders over $229.99 Shipping is approx. 10% of total. Expedited Two Day and Overnight Shipping are Available - Please Call for Pricing
All items may be returned for an exchange or replacement, provided they are done so within 5 days of receipt and returned in their original, saleable packaging. Sale items are final sale unless otherwise noted. Please call our customer service department to request an RMA (return merchandise authorization) number. Also, please include your contact information or a copy of your original order inside the box. This will help us properly credit your return. When sending back shipments, return freight charges are the customer's responsibility and non-reimbursable (unless of course it was our error). We apologize, but items that are worn such as hats and helmets are typically not accepted for returns due to health concerns. No merchandise returned after 5 days will be accepted unless goods are defective or shipped in error. All returns are subject to an inspection upon return to the warehouse. Items returned with open or unsaleable packaging are subject to a 15% re-stocking/re-packaging fee. In case of defective merchandise we reserve the right to credit or replace that item at our discretion.
Products damaged in transit must be reported to the carrier immediately upon receipt. You are advised to save all packing lists, shipping cartons, and packing material the carrier has completed their review of the situation. We will do everything possible to speed the process to get you a replacement or credit.
All credits and claims for shortages must be reported to our customer service department within one business day. Before calling, make sure you open and thoroughly inspect all cartons and packing materials and tell us how many cartons you received. Also, please make sure you count the amount of packages you receive before you sign for them.
All prices and descriptions contained on all Cycles U.S. marketing materials, including this website, are subject to change without prior notice. All prices are F.O.B. Fontana, California. Items can be withdrawn from sales at anytime. We are not responsible for typographical errors.
SEND INQUIRIES TO:
15218 Summit Ave, Suite 300-276, Fontana, CA 92336 USA
Cycles U.S. is not responsible for typos, errors or omissions. Specifications and pricing are subject to change without notice. All Choppers U.S., Cruisers U.S. and Cycles U.S. designs are copyright protected as allowable by law.